Terms and conditions
1. Members
The members of the Palladium Travel Club are the individuals who sign and contract the Membership Agreement. There may be up to two members per Membership.
1.1 Only the Members may exercise rights associated with their Membership, such as Upgrades, advance payments, changes in payment methods, updates to contact information, changes in the designation of beneficiaries, and any other actions involving the exercise of rights granted by the Membership Agreement.
2. Designation of Beneficiaries
Each Membership allows the registration of up to 4 beneficiaries, with the option to modify them up to twice during the validity of the Agreement. Members may also request changes to the beneficiaries when upgrading their membership. Requests must be made formally and approved by Palladium Travel Club, which reserves the right to reject them.
3. Resorts
The special benefits for Members described in Annex II of the Palladium Travel Club Membership Agreement may be enjoyed at the following resorts:
MEXICO
Riviera Nayarit
- Grand Palladium Vallarta Resort & Spa
- Family Selection at Grand Palladium Vallarta Resort & Spa
Riviera Maya
- Grand Palladium Kantenah Resort & Spa
- Grand Palladium Colonial Resort & Spa
- Grand Palladium White Sand Resort & Spa
- Family Selection at Grand Palladium Kantenah Resort & Spa
- TRS Yucatan Hotel
Costa Mujeres
- Grand Palladium Select Costa Mujeres Resort & Spa
- Family Selection at Grand Palladium Costa Mujeres Resort & Spa
- TRS Coral Hotel
DOMINICAN REPUBLIC
Punta Cana
- Grand Palladium Palace Resort Spa & Casino
- Grand Palladium Bavaro Resort & Spa
- Grand Palladium Punta Cana Resort & Spa
- TRS Turquesa Hotel
Cap Cana
- TRS Cap Cana Hotel
JAMAICA
Montego Bay
- Grand Palladium Jamaica Resort & Spa
- Grand Palladium Lady Hamilton Resort & Spa
BRAZIL
Salvador de Bahía
- Grand Palladium Imbassaí Resort & Spa
SPAIN
Ibiza
- Grand Palladium Select Palace Ibiza Resort & Spa
- Grand Palladium White Island Resort & Spa
Note: Inclusion as "Plus" applies to certain room types described in Annex I of the Palladium Travel Club Membership Agreement.
4. Palladium Nights
4.1 Rates: Prices are per night, per person, in a double-occupancy basis. Rates may vary depending on the season, availability, hotel, and selected suite.
4.2 Ten-for-One Week Certificate: A one-week certificate will be granted to Members for every ten weeks already used (each week consists of 7 nights, 8 days. Bookings under 7 nights or combined bookings do not qualify. Additional nights or weeks also do not count). This week is valid for 2 adults only; any additional person aged 4 or older will pay the preferential rate. The free stay for the first child aged 4–13 under Palladium Nights does not apply for this certificate.
Only stays by Members or their designated beneficiaries, at any resort listed in Annex I, paying the corresponding preferential Palladium Nights rate, will be counted.
Promotions through which Members are exempt from paying the standard rates or receive discounts due to events (such as the annual Members' party) will not qualify for the ten-for-one week benefit.
Once granted, each ten-for-one week certificate will expire after twelve (12) months and is valid from May 1 to December 23 at any of the following resorts: Grand Palladium Kantenah Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Vallarta Resort & Spa, or Grand Palladium Punta Cana Resort & Spa.
TRS, Family Selection, and Select hotels do not qualify, nor do suites not listed in this paragraph, such as Swim Up or Private Pool suites.
Reservations must be made at least 90 days in advance and are subject to availability.
Members must be current on all contractual obligations and payments to use this benefit.
5. Worldwide Weeks
As Palladium Travel Club Members are entitled to join vacation exchange programs (RCI or Interval) according to the affiliation document completed when acquiring Membership. This affiliation is valid for three (3) years at no additional cost.
Palladium Travel Club does not guarantee specific dates or locations. Early notification increases chances of accommodation availability.
6. Guests
Members may invite third parties to stay at the resorts listed in section 3 of this terms and Annex I of the Membership Agreement.
6.1 Guests Traveling with Members:
When guests stay at the same resort and dates as at least one Member, they receive the same benefits, including special rates. These stays will be deducted from their Palladium Nights inventory.
6.2 Guests Traveling without Members:
Members receive a promo code that provides a discount on guest stays booked on the Palladium Hotel Group website. These stays will not be deducted from their Palladium Nights inventory.
Guests in this case do not receive the Member-exclusive benefits listed in Annex II of the Membership Agreement.
7. Occupancy
Individuals aged 14 and older are considered adults.
7.1 Additional Occupancy Discounts: A 25% discount applies to a third adult sharing the same suite. In Presidential Connecting suites, the discount applies starting from the fourth adult. For the Master Suite at Grand Palladium Select Palace Ibiza Resort & Spa, it applies from the fifth adult.
7.2 Single Occupancy Supplement: Single occupancy supplement from 50% to 100%, depending on suite and season.
7.3 Maximum Occupancy:
- Standard suites: Up to 3 adults.
- Special suites (e.g., Romance, some Swim Ups and Private Pools): Up to 2 adults.
- Presidential Connecting and premium suites: Occupancy may be higher and vary depending on location.
Occupancy policies are provided at the time of booking and may be modified by Palladium Travel Club based on operational needs.
8. Children Policies
Minors under 18 must be accompanied by an adult in the same suite.
8.1 Discounts:
- Children under 4 y.o.: Free
- First child (4–13): Free
- Second child (4–13): 50% off adult rate
- Teens (14–17): 30% off adult rate
Ibiza Exception: Children under 14 receive a 50% discount on all suites.
9. Specials Access
- Access to TRS Resorts and services is limited to Members with that specific benefit, and only during their TRS stay. TRS is adults-only (18+).
- Family Selection and Grand Palladium Select access is limited to Members staying in those accommodations.
- Access to Signature Level services is exclusive to those staying in Signature Level suites. Currently, the members who can book suites at these hotels through their membership are those who have the "Plus" indication in the "types of suites" section of Annex 3 of their membership agreement.
- Access to Swim Up and Private Pool suites is exclusive to Members with the appropriate rights and applies only to the suites listed in the "Room Types" section.
10. No Show Policy
Failure to show on the confirmed reservation date results in the full loss of the booking and is non-refundable. Cancellation deadlines will be detailed in the reservation confirmation letter.
11. Payment Policy
Membership must be paid according to the payment schedule in Annex III of the Membership Agreement, including an initial investment and specified monthly payments.
Members are responsible for notifying Palladium Travel Club of any changes to payment methods to avoid delays.
11.1 Collections Process: If payments are overdue by more than 30 days, Palladium Travel Club may contact the Member to collect the outstanding amounts.
11.2 Unilateral Termination: If obligations remain unpaid after 90 days, Palladium Travel Club may unilaterally terminate the Membership, resulting in the loss of all rights and benefits, as well as any amounts already paid.
12. Member Responsibilities
12.1 Obligations:
- Provide accurate and up-to-date information when booking.
- Report any changes in personal or contact information.
12.2 Use of Facilities and Conduct:
Members and their guests must follow resort rules, such as:
- Facility hours
- Dress codes
- Proper behavior
Any damages or inappropriate conduct costs will be charged to the Member.
13. Liability Exclusions
Palladium Travel Club provides hotel accommodations as part of its Membership benefits. Other services, such as flights or theme parks, are not included.
Palladium Travel Club is not liable for issues with third-party services or force majeure events affecting resort operations.
14. Final Provisions
These terms, rates and benefits may be modified without prior notice, respecting previously confirmed bookings.
Official communications will come from @palladiumtravelclub.com. Any different domains will be notified via the Member's registered email.
Violation of terms may result in suspension of the Membership.
15. Legal Entity
Palladium Travel Club is registered as Setivel S.A., a company created under Uruguayan law, with RUT number 219080280017, located at Caracas 1264, Office 202, Montevideo, Uruguay.
